We strive to give the quickest turnaround for our items.

Ready to Ship items have a processing time of 3-5 business days.

Made to Order items have a processing time of 10-12 business days.

Pre-Orders have a processing time of 10-14 business days after the closing date of the pre-order.

Most items will be shipped USPS unless they are fragile (coffee cups/glass cups) then we try to send them via UPS. After your item is shipped you will find a tracking number in your email. When shipping USPS we try to send it first class or priority (3-5 days) but once the package is dropped at either the Post Office or UPS it is out of our control how fast it gets to you.

Customer is responsible for entering the correct shipping address. If a package is returned to us undeliverable because of a wrong address the customer is responsible for shipping a second time. If you believe you have entered your shipping address incorrectly please contact us immediately at hcteecompany@gmail.com. Then we can get it fixed before your package heads out the door.

We are NOT responsible for lost or stolen packages.